ILL System Help

General Questions

Q. What web browser should I use?

A. You need a Web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). Current versions of either Mozilla Firefox or Microsoft Internet Explorer are recommended.

Q. Is security a problem if I use a public workstation?

A. Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser’s Back button to recall a page from the cache, or by finding a page with your personal information in the browser’s history file. If you are concerned about the security of your Interlibrary Loan requests, you can take the following steps:

  • Access your Interlibrary Loan account only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Always be sure to log out of your Interlibrary Loan account when you are finished.
    3. Exit from the Web browser before you leave the workstation. . This will log you out of UD’s Central Authentication System and also prevents the Back button from accessing the pages you were using.

Q. Why does my browser say that you’re sending a cookie? What’s in it?

A. The system sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the system without any problems.

Logging In

Q. How do I log in to ILL?

A. Log in to the University of Delaware Interlibrary Loan System
All faculty, students, and staff with a valid University of Delaware ID card are eligible to log in using a UDelNet ID and password via UD’s Central Authentication System.  Authorized Borrowers log in to a separate page, https://udel.illiad.oclc.org/illiad/ABlogon.html, using the credentials supplied by ILL staff when the account was created.

Using the System

Q. How do I place a request?

A. Once you have logged in to the system, request forms are located in the menu on the left side of the screen. Click “Loan Request” or “Article Request” and fill in the required fields.

Q. What form do I use to request what I need?

A. If you want to request to borrow something from another library, like a book, dissertation, microfilm, DVD, CD, and more, then use the “Loan Request” form. If you want to request a photocopy of a journal article, book chapter, or other document, use the “Photocopy Request” form.

Q. How do I check the status of my request?

A. To check the current status of your requests, click “Outstanding Requests” on the “View” menu on the left side of the screen. The “Status” box displays the current status of your request.

Q. How do I edit a request?

A. If you wish to edit a request, locate the request either by clicking “Outstanding Requests” on the “View” menu or by searching in the upper-right corner of the screen. Click on the Transaction Number and click “Edit Request” to provide more information about the material you have requested.

Q. How can I cancel a request?

A. If you wish to cancel a request after you submit it, locate the request either by clicking “Outstanding Requests” on the “View” menu or by searching in the upper-right corner of the screen. Click on the Transaction Number and click “Cancel Request.” Please note that requests only can be cancelled before they have been processed by ILL staff. Once the request has been sent to a lending library, please contact the ILL Office if you no longer need the item you requested.

Q. How can I see the list of books I have checked out through Interlibrary Loan?

A. From the main menu, click “Checked Out Items” under “View” to display a list of the items you have checked out and the dates on which they are due back to the ILL Office.

Q. How can I renew an ILL item?

A. From the main menu, click “Checked Out Items” under “View” to display a list of the items you have checked out. Click the Transaction Number for the item you wish to renew. If the item is renewable, one 30-day extension will be automatically granted and ILL staff will contact the lending library to request a renewal. However, should the lending library deny our renewal request, ILL staff will notify you that your material is due back on its original due date.
Please note that if the book strap on your item indicates no renewals are permitted, renewal requests will not be accepted and the material must be returned by its original due date.

Electronic Document Delivery

Q. How do I view articles I request on ILL?

A. All articles requested on Interlibrary Loan will be delivered to users’ ILL accounts. When you receive email notification that your article is available for viewing, log in to the system with your username and password. Select “Electronically Delivered Articles” under the “View” options for a list of all available documents. Click on the Transaction Number of the document you wish to view. Documents are stored on the server and available for 30 days after delivery.

Q. What do I need to view and download documents?

A. Documents are delivered in PDF format. You will need the latest version of Adobe Acrobat Reader or another PDF viewer to view your documents.

Authorized Borrowers

Q. How will Authorized Borrowers be able to place requests with the new Interlibrary Loan system?

A. Faculty members will need to contact ILL staff to request that a new ILL account be set up for this purpose. ILL staff will create an account that faculty members and their Authorized Borrowers may both access to place requests in the faculty member’s name, retrieve articles, place renewal requests, etc. This additional account eliminates the need for faculty members to provide their personal account information to Authorized Borrowers.  Authorized Borrowers log in to https://udel.illiad.oclc.org/illiad/ABlogon.html, using the credentials supplied by ILL staff when the account was created.

Interpreting Status Messages

Q. How do I interpret the statuses on my request history?

A: The following statuses may appear on active ILL requests:

Awaiting Borrowing Scanning The requested document was received in paper format but will be scanned into PDF format and delivered electronically.
Awaiting Conditional Processing The lending library has required that we agree to certain conditions before they will lend the material requested.
Awaiting Extensive Searching ILL staff are still working to locate potential suppliers for this request.
Awaiting New Book Searching ILL staff will search to see if this item is on order for the Library’s collection before processing the ILL request.
Awaiting Non-OCLC Processing The request has been received in the system, but has not yet been processed by ILL staff.
Awaiting Post Receipt Processing The requested material has arrived in the ILL Office but is not yet ready for pickup.
Awaiting Recall Processing The lending library has recalled this item and it must be returned immediately, regardless of the due date.
Awaiting Request Processing The request has been received in the System, but has not yet been processed by ILL staff.
Awaiting Return Label Printing The ILL item has been returned to the ILL Office and is being prepared for shipment back to the lending library.
Awaiting Unfilled Processing The libraries to which the request was sent could not provide the material. ILL staff will determine whether the request will be sent to other libraries before cancelling the request.
Cancelled by Customer This request was cancelled by the requestor.
Cancelled by ILL Staff ILL staff have cancelled the request for the reason supplied in the cancellation e-mail sent to the requestor.
Checked Out to Customer The ILL item is checked out to the requestor.
Customer Notified By E-mail The requested material is available for pickup in the ILL Office and an e-mail has been sent to notify the requestor.
Delivered to Web The requested document has been posted to your account for download or viewing.
In Electronic Delivery Processing The requested material has arrived in the ILL Office but has not yet been electronically delivered.
Item Checked In The ILL item has been returned to the ILL Office and is ready to be returned to the lending library.
Item Returned The ILL item is on its way back to the lending library.
Request Finished This request is no longer active; it has either been fulfilled or cancelled.
Request Sent ILL staff have sent this request to a lending library.

Interlibrary Loan & Article DELivery Service

Contact Interlibrary Loan

University of Delaware Library
181 South College Avenue
Newark, DE 19717-5267

Email: ill@winsor.lib.udel.edu
Phone: (302) 831-2236
Fax: (302) 831-2481

Chat with ILL staff! Type a question in the box above if the chat window indicates that an ILL staff member is online. To chat with ILL, you do not need any software or an IM account. You may type your question directly into the chat window above.

Email:

  • AskRef to ask brief questions about research.
  • AskCirc to ask about your Library account, fines and billing, Library cards, books that are checked out, or the Library's lost and found.
  • AskSMDC to ask questions about the Student Multimedia Design Center.
  • AskSpec to ask questions concerning holdings in the Special Collections Department.