Library, Museums and Press Remote Services

Staff are available virtually to help as the UD community transitions into online courses through access to digital content and collaboration. 

Stay up to date by following this page to find out about the latest information regarding Library, Museums and Press resources available during this time. Please check our hours or call (302) 831-2965 for current information.

See FAQs below for more details.

Featured FAQs (Click Here to View All FAQ)

How do I access online library resources from off campus?

With proxy access, you can use all web-based Library databases, ebooks, and electronic journals just as if you were on campus. You can access all Library electronic resources from computers at any off-campus location—home, office, another university, public library, etc.

The first time you click on such a link, you will be taken to the Central Authentication Service (CAS) page. After you enter your UDelNet ID and password, you will be authenticated as a University of Delaware user and will continue to your selected link. You generally need to do this only once during your session at the Library’s Web site.

NOTE: Do not use VPN (Virtual Private Network) for accessing Library licensed resources. It does not work with some databases, and its interaction with EZProxy may cause problems. Log out of the VPN and then access the Library resources. See VPN and Proxy servers for a detailed description for using both from home.

For more information, please visit https://library.udel.edu/services/connect/proxy-faqs/.

Before my class was moved online, I was planning to bring my class to the library or museum to learn from library staff. What teaching support is available?

Chat with the librarian who was collaborating with you. There are many options, including scheduling a virtual lesson with a librarian, adding your librarian to your Canvas site, or adding library tutorials and course guides to your course. You can learn more about our teaching team and services here.

How can I get help with course reserves for my class?

See our information page on current support and services available for course reserves and e-reserves.

Due to the quickly evolving nature of this crisis, the Library is closed and Library staff are not permitted to be in the building to scan materials.  Faculty are encouraged to contact their subject librarian to find electronic versions of print materials or alternative reading materials.

The Library is already providing many services remotely, and is actively working to support faculty and students as the situation develops. See http://library.udel.edu/continuity for more updates.

I was hoping to incorporate several DVDs into my teaching -- what are my options at a distance?

For information on providing access to media content remotely, please visit Continuity Planning for Media Content via Film and Video.

Can I return items to the Library? Will I be charged fines for overdue materials?

I have library materials (books, media, equipment, ILL materials) that are due or overdue. Do I need to return them, or worry about fines?

All library fines for all materials are currently suspended until further notice. You do not need to worry about fines. This includes the following items:

  • physical books
  • material from Student Multimedia Design Center (SMDC)
  • material from Film & Video
  • Inter-Library Loan (ILL) materials
At this time, the university is recommending that people avoid coming to campus (other than essential employees). We would ask that if you have materials checked out, you keep them, rather than trying to return them. Check the main Library Continuity page for more updates.

I have a library-related question or problem that is not answered here. How can I get help?

Please contact us via Ask the Library. We will make every available effort to help resolve your question or problem as we are able.