Our Policies & Procedures

Interlibrary Loan is a service through which members of the University of Delaware community may obtain material that is needed for research and is not available in University of Delaware Library collections. This service is limited to University of Delaware faculty, students, and staff. All non-University of Delaware users, including those with library-issued borrower cards, should contact their local public library, workplace library, or other appropriate institution to obtain Interlibrary Loan service.

Interlibrary Loan items may be retrieved through the Library Pickup Service once you are notified that they are available. The office is currently closed to library users, but staff is available Monday – Friday, 8:00 AM – 5:00 PM to answer your questions virtually through AskILL.

Please check DELCAT Discovery to verify library holdings before submitting an Interlibrary Loan request.

Submitting Requests

Requests will only be accepted through the University of Delaware Interlibrary Loan Office through the Interlibrary Loan and Document Delivery System, online at https://login.udel.idm.oclc.org/login?url=https://udel.illiad.oclc.org/illiad/illremoteauth/illiad.dll.

When requesting material via Interlibrary Loan, please take care to complete all fields as accurately and completely as possible. Avoid using abbreviations and include the source of the citation in case the Interlibrary Loan staff needs to locate additional information to fulfill the request.  Note that the average turnaround time for borrowing physical materials is 7-10 business days.  Please submit requests well in advance of when material is needed.  The average turnaround time for PDFs is 2 business days.

Due to staffing and budget constraints, we are unable to accept requests for alternate formats. If an item is available electronically in UD’s collection, we cannot request a print copy from another library. This practice also helps to restrict in-person contact and the need to quarantine materials as we attempt to reduce the spread of COVID-19.  If you are having trouble using electronic material, please visit the University’s Office of Disability Support Services (DSS) technology page.  They provide resources on reducing eye strain, using text-to-speech tools, and more.  If further assistance with assistive technology is required, students and employees may register with DSS for additional accommodations.

Picking Up Requested Material

Scanned articles will be provided in PDF format for pickup via users’ ILL accounts. Notification of the item’s availability and instructions for viewing will be sent to the user’s University of Delaware e-mail address. Books, microforms, and other non-photocopy items must be picked up at the Circulation and Reserve Desk in the Morris Library. A valid University of Delaware ID card must be presented by all users to pick up material. Users will be notified by e-mail when an item is available or if there are any problems with fulfilling a request.

Loan Period

The loan period for books, microforms, and other borrowed items is determined by the lending institution. Renewals are contingent upon the lending institution. Institutions that loan materials reserve the right to recall items at any time for their users.

Renewal Requests

All requests for renewals of Interlibrary Loan materials should be submitted on or before the due date listed on the item’s bookstrap. If the bookstrap indicates that renewals are not permitted, the lending library has already set that restriction on their materials and renewal requests will not be processed. Requests to renew borrowed items should be submitted online by clicking the “Renew” button next to the item’s title, and staff will request a new due date from the lending library. Renewal requests will not be accepted for any material that has already been renewed or that is overdue by 30 days or more. Renewals are granted at the discretion of the lending library; if our renewal request is denied, materials must be returned immediately.

Returning Borrowed Material

All ILL items should be returned to the book drop outside Morris Library.  Please disregard instructions on older loans that say otherwise.  The Interlibrary Loan Office is currently closed to visitors, and we will not accept returned materials in person.

ILL materials must be returned by the due date listed on the item’s bookstrap. Failure to return ILL materials within 30 days of the item’s due date will result in the temporary suspension of ILL privileges until the overdue items are returned.

Long overdue, lost or damaged materials will be billed for replacement based on the charges assessed by the lending library. Billlable damage includes, but is not limited to: writing in, highlighting, cutting, or other acts of defacement; water damage; food or beverage residue; and failing to return booklets or other items packaged with a CD or DVD. All charges will include a $25.00 processing fee which is non-refundable, even if overdue material is returned. A notification will be sent to users’ University of Delaware email account prior to billing.

Lending libraries may recall ILL materials at any time. Recalled ILL items must be returned immediately. Failure to return recalled ILL materials will result in the temporary suspension of ILL privileges and University of Delaware Library borrowing privileges until all recalled items are returned.

Items Not Available Through ILL

Some materials which may difficult to obtain through Interlibrary Loan include:

  • Entire volumes or issues of periodicals. Photocopies of specific articles may be requested.
  • E-books
  • Reference works
  • Rare materials, including manuscripts
  • Bulky or fragile materials that are difficult to ship
  • Multimedia items
  • Requests which may violate copyright limitations

Interlibrary Loan supports the instructional, research and scholarly activities of University of Delaware faculty, staff and students. The ILL Office will only request materials needed for scholarly research, and ILL staff reserve the right to cancel requests that do not fall into this category. Please visit your local public library to obtain personal interest/entertainment materials.

E-books are often not available through Interlibrary Loan due to licensing agreements: many libraries contract with e-book providers to offer titles to their local users only.  We can attempt to borrow an e-book from another institution, but we can’t guarantee that we’ll be successful.  Print copies are much easier to obtain through Interlibrary Loan.

Article DELivery Service

Copies of journal articles and book chapters held by the Library are available to eligible users. Please see the Article DELivery Service page for more information about this service.

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be “used for any purpose other than private study, scholarship, or research.” If a user makes a request for, or later uses, a photocopy or reproduction in excess of “fair use,” that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.