Cancelled Requests

Interlibrary Loan makes every effort to fulfill University of Delaware researchers’ requests, but sometimes material cannot be supplied through ILL or the Article DELivery Service.  Here is a common list of reasons, in order of frequency of use, that requests might be cancelled: click the reason to expand the text.  For more information, please contact the Interlibrary Loan Office.

E-journal available online through DELCAT Discovery

If you receive this cancellation message, ILL has confirmed that the article you need is available through one of the Library’s journal subscriptions. Use the link in your cancellation message to connect to DELCAT Discovery, click “Access journal” to connect to the e-journal, and search for your article. If there are multiple options, select the link for which the date range corresponds with your article’s date of publication.

e-journal-delcat-louisiana-history

Note that this link is for the journal title (not the article title) in DELCAT Discovery.  Clicking the link for the journal will bring you to the journal’s website.  Locate the volume and issue in which your article appears, then locate the author and article title you need to open and view your item.  Your cancellation notice can help you to identify the elements of your citation:

cancel-email-no-outlineIf you are looking for more information about article citations, journal volume and issue numbers, and how to cite the item in your paper, the University of Texas at Austin offers a helpful video tutorial for understanding citations.

Are you receiving a message that you need to pay for the article? Be sure to use the link in the cancellation message rather than going to the journal’s website: using DELCAT Discovery will ensure that you are connecting through the Library’s subscription to the resource.  If that did not work, you can Report an Electronic Journal Problem.

Still need assistance finding your article? Ask the Library!

Available online through the Library's E-journals page

If you receive this cancellation message, ILL has confirmed that the article you need is available to you through one of the Library’s electronic journal subscriptions. Use the link in your cancellation message to connect the Library’s e-journals page, then search for your journal title. If there are multiple options, select the link for which the date range corresponds with your article’s date.
ej-page

Note that this link is for the journal title (not the article title) in DELCAT Discovery.  Clicking the link for the journal will bring you to the journal’s website.  Locate the volume and issue in which your article appears, then locate the author and article title you need to open and view your item.  Your cancellation notice can help you to identify the elements of your citation:

cancel-email-no-outlineIf you are looking for more information about article citations, journal volume and issue numbers, and how to cite the item in your paper, the University of Texas at Austin offers a helpful video tutorial for understanding citations.

Are you receiving a message that you need to pay for the article? Be sure to use the link in the cancellation message rather than going to the journal’s website: using DELCAT Discovery will ensure that you are connecting through the Library’s subscription to the resource. If that did not work, you can Report an Electronic Journal Problem.

Still need assistance finding your article? Ask the Library!

Available in the Morris Library

If you receive this cancellation message, DELCAT Discovery indicates that this item is on the shelf in the Morris Library and available for you to retrieve and check out.

Not sure where to find your item? The Library’s guide to Finding Books, which includes sections on Finding Books in the Library and Understanding Call Numbers, may help.

Did you look for the item but have trouble finding it? Contact the Circulation and Reserve Desk.  They will search for the item, and if it isn’t found, they’ll update DELCAT Discovery to show that it’s missing.  At that point, you can request a copy through Interlibrary Loan.

Available in Special Collections Reading Room

This item is available for viewing in the Special Collections Reading Room.  For more information on visiting Special Collections, please visit http://guides.lib.udel.edu/c.php?g=85558&p=550512 .

Special Collections largely consists of rare books, archival collections, and manuscripts.  These materials, if held by other institutions, generally are not loaned on Interlibrary Loan, and cannot be obtained on ILL as an alternative to using materials within the Library’s Special Collections Reading Room.

Item is in process for the Library collection. This item can be rush processed for your use.

This item has been recently received for the Library’s collection but is still being cataloged.  Please fill out the In-Process Material Request form and Library staff will expedite the item for your use.  It will be placed on hold for you and you will receive an email when it is available for pickup at the Morris Library Circulation and Reserve Desk.

E-Book available online through DELCAT Discovery

The Library has access to an online copy of this book and it is available for you to check out and read online or download, depending upon the platform through which the book is available.  Detailed help guides are available for e-books provided through the ebrary, EBSCO, and Overdrive platforms.  Be sure to use the link in the cancellation message to get to the e-book to ensure that you are connecting through the Library’s subscription to the resource.

Available in full text online through a Library subscription database

Interlibrary Loan has confirmed that the item is available through one of the databases to which the Library subscribes.  Be sure to use the link in the cancellation message to get to the database to ensure that you are connecting through the Library’s subscription to the resource.

Still having trouble? Report an Electronic Journal Problem.

Available in the Library Annex

Library Annex materials are housed off-site and are delivered to either the Morris Library or a Branch Library for your use.  For more information about Library Annex deliveries, or to place future Library Annex material requests, please visit the Library Annex Request Form.

Textbooks cannot be requested on Interlibrary Loan

Required textbooks will not be obtained through ILL.  Please work with the University of Delaware Bookstore to purchase or rent your required texts.

The title requested is an entire archival collection.

WorldCat/DELCAT Discovery lists many titles that may look like books or other single items.  When you examine the record more closely, however, you may see that the item you requested is a collection of materials that have been archived by a library or other institution.  We cannot borrow entire archival collections, but you may contact the library that owns the collection to ask about viewing the materials you need on site. For general information about the arrangement of manuscript and archival collections, please visit UD’s Understanding Manuscript Collections page.

Policy problem - more than one article requested (Article DELivery Service)

The Library has established copyright guidelines for the Article DELivery Service based on the copyright law of the United States and current practices in other academic libraries. The Library will not scan:

  • More than one chapter from a book
  • More than one article from a journal issue

If you need more than one chapter from a book or article from a journal issue, please visit the Library to use these materials in person.

We are unable to obtain this item on Interlibrary Loan.

There are many situations in which Interlibrary Loan staff will try to obtain material from another library, but we are unable to locate a library that is willing or able to supply an item.  These reasons include:

Lending libraries’ restrictions: items may be displayed in DELCAT Discovery with a listing of libraries that own them, but it is up to the owning library to decide whether it can be sent on ILL.  Some libraries will not lend theses and dissertations, genealogy titles, audiovisual materials, test preparation guides, rare books, and new or popular books, Libraries outside of the United States may be unwilling to lend their materials overseas.  If you need an item that cannot be loaned, you can contact the library that owns it to ask about using the material on site.  For items that are currently available for purchase, you may wish to recommend that the University of Delaware Library acquire a copy.

The item does not appear to be held by any library.  Some titles are indexed in DELCAT Discovery and Library databases, but no library has appeared to have purchased a copy of titles.  This situation is very common with self-published and other titles that have not gone through a peer review process.  We recommend contacting the librarian for your topic to find alternate sources for your project.

Conference proceedings.  Many papers and posters presented at conferences are indexed in DELCAT Discovery and Library databases, but the proceedings from those conferences may not have been published.  We recommend contacting the author directly if you would like to obtain a personal copy: authors’ information is sometimes available in the database that indexed the paper or poster.

Dissertations and theses: Some libraries will not lend dissertations and theses, and some authors do not permit online access to their work for several years after they graduate.  If a dissertation or thesis is unavailable through ILL, we recommend contacting the author directly to request a personal copy.

If you still have questions about your request’s cancellation, please contact the Interlibrary Loan Office.

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